Privacy Policy

1. Introduction

Cooked Ham LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website at cookedham.llc, use our Services, or communicate with us. By accessing or using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and phone number when you voluntarily provide it to us.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This data is collected automatically via server logs.
• Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your browsing experience. You can control cookies through your browser settings.
• Internal Personnel Data: For Authorized Personnel, we collect work contact information including mobile phone numbers for internal operational alert delivery.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our website and Services;
• To respond to inquiries, support requests, or feedback;
• To send internal operational alerts and system notifications to Authorized Personnel;
• To monitor website traffic and analyze usage trends;
• To detect, prevent, or address technical issues, security incidents, or fraudulent activity;
• To comply with legal obligations.

4. SMS Messaging Privacy

Cooked Ham LLC sends SMS messages exclusively to Authorized Personnel who have opted in to receive internal operational notifications through our internal alert directory. These messages are strictly non-marketing and are triggered solely by system events, scheduled tasks, and infrastructure monitoring.

We do not sell, rent, or share SMS opt-in data, phone numbers, or SMS consent information with third parties for any purpose, including marketing. Your mobile number is transmitted to our SMS service provider (Twilio) solely for the technical delivery of messages. Twilio acts as a data processor under our instructions.

SMS message frequency varies based on system events and scheduled automation tasks; typically fewer than 50 message segments per day. Standard message and data rates from your carrier may apply. You may opt out at any time by replying STOP. You may request assistance by replying HELP or contacting support@cookedham.llc.

SMS consent is not a condition of purchase. Cooked Ham LLC does not sell or share SMS opt-in information with third parties for any purpose.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors (e.g., hosting providers, SMS delivery services) who assist us in operating our Services, subject to confidentiality obligations.
• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of the transaction, subject to the same privacy protections.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

For SMS opt-in data, your phone number is retained only as long as you remain opted in to the internal alert directory. When you opt out by replying STOP or submitting a removal request, your phone number is permanently deleted from our system within 24 hours. We do not retain message content or conversation history.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of SMS messages at any time by replying STOP.
• Objection: Object to certain types of processing, such as direct marketing.

To exercise any of these rights, contact us at support@cookedham.llc. We will respond within a reasonable timeframe in accordance with applicable law.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@cookedham.llc and we will delete it promptly.

11. International Data Transfers

Our Services are operated in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date at the top. Your continued use of our Services after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: